Business Process Management
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Insurance Claims Management

Problem:

Needed to integrate Claims workflow across business units and improve case management for customer service

High operational costs
Diverse management styles
Uncertainties of merger period

Results:

Integrated diverse operations to balance claims workload and improve customer inquiry response
Increased efficiency and productivity by delivering claims documents to the relevant office
Provided ability to prioritize work and allocate to appropriate specialists
Reduced customer query response time from days to seconds

Project carried under supervision of Global360

 
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