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KM is a B****, we have a KM portal and nobody uses it !!

I heard some say this. In most of those cases noticed that lack of awareness or insufficient focus on managing employees’ motivations, were some common causes. Now, when we miss out this most important people-element, it bound to be the result. Invite your comments!

Howard Cohen

Digital Collaboration, System Integration, Community_Connector, Speaker, Knowledge Management

Requires community management!

Rob Koene

Knowledge Manager at Fluor Corp.

no value ... no use....

Katreina Harmon, Security+, CKM

Knowledge Manager at Command and General Staff College

Definitely agree with both comments. It must have the community management and have value. When we build our KM portal, it took awhile for personnel to start utilizing it. We kind of stayed away from the word KM and utilize something like Learning Center or Knowledge Sharing Center to promote our KM portal.

Albert Simard

Knowledge Manager at Defence Research & Development Canada

I totally agree with your observation. So often, IT shops develop a system, launch it, and move on to the next item on the to-do list. "If you build it, they will come" only works in movies and fairy tales. As for awareness, putting an anouncement in the official company newsletter that most people don't read is relatively ineffective. Increasing awareness needs a substantial and ongoing promotional campaign that reaches everyone and is tailored to all levels of an organization.

From an IT perspective, people are often viewed as that part of the system that provides input. Now, if we can only get them to do what we want the way we want, our system would work wonderfully. The problem is that people are, well, people and they stubbornly resist being structured (even some bureaucrats). And what about the many types of knowledge work that can't be structured in a system?

I propose that motivation (If you do this, you'll be rewarded) is not enough. Motivation can achieve evolutionary changes to the current status, but it canot achieve revolutionary changes. People need to be engaged - they do something because they want to. This is the only sustainable approach to implementing KM.

I've come to position social structures (individuals, groups, and culture) and social interactions (sharing, collaborating, negotiating, and competing) above business structures because people and their relationships affect everything that an organization does. And I don't mean HR transactions (e.g., staffing, job descriptions, performance evaluation). I am refering to factors such as trust, engagement, behavior, relationships, and culture. The soft, fuzzy stuff is, IMHO the key to KM and business success.

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KM is a B****, we have a KM portal and nobody uses it !!
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