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Does retaining knowledge essentially mean retaining human and intellectual capital? Is anything else important missing?

Well, that’s what it starts with but ultimately should strive to achieve coding the knowledge as much as possible so that factor of human dependency decreases. Capitalizing knowledge should be the ultimate goal of an Organization. Though it all starts with distribution of knowledge it should evolve to see how capitalize it in way of patents or royalties for some identified business processes and products. It adds a powerful way of working out better ROIs for KM’s existence in an Organization. I think Knowledge capitalization often leads to creating Knowledge Equity, which can be valued @ market value.

David Griffiths, PhD

Integrated Organisations, Resilience, Complexity, KM, L&D, Leadership: International Consultant/Developer

Hi Chandrasekhar - it is actually much more than this, see: Are you ready for a new way to demonstrate the value of KM?

Arjan van Unnik

Former Global Head Knowledge Management Royal Dutch Shell - AAA KM

Would suggest to be careful with coding knowledge. People know much more than they can tell. Do not expect you can capture it all. Secondly - coding is expensive, and has high lifecycle costs (people tend to forget that this type of information has to be maintained). Thirdly: Very stable organisations might benefit from highly coded processes. But the more dynamic an organisation has to be, the less things can be hardwired in coded form, and the more an organisation should rely on creativity and brainpower of its staff. Innovative organisations tend to be very flexible. Having said that - yes codification will have benefits. But from an Information Management perspective there is that risk of overdoing it - thus limiting the ROI.

Adedapo Ojo

Knowledge Management Consultant (PhD. Scholar - Interfirm Knowledge Transfer)

Your practical experience on the limitation of codification as compared to employees creativity and brainpower is consistent with the outcome of my research on the relevance of prior knowledge, thinking ability and goal orientations on learning capacity. Undoubtedly, in turbulent environment, the organisational memory as typified in prior knowledge, adds value only when it can be complemented with problem solving mindset. Such mindset is facilitated through systemic and intuitive thinking, as well as motivation for learning and performance.

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