Business Process Management
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Who should BPM?
Enterprises, where the processes or people or products or prices keep changing constantly; Also Enterprises where the processes are complex or multilayered in terms of sub-processes or with multi-approvals-system or cross-functional approvals or where new products/ processes/projects are initiated regularly. Small-to-medium size or medium or large enterprises usually fall into this category. Small enterprises with simple processes but involving high value also join the bandwagon.

In Enterprises, the top management team usually plays leadership role in implementing BPM. More often, the heads of Operations or COOs or CEOs should ideally take a lead in BPM; because they are primarily responsible for operational excellence and organizational goals.

But more often than not, it needs to do a step by step buy-in for BPM within the organization. That would involve talking to key stakeholders. There is a certain preparation required to be done for setting the stage.

Some common roles required are:
Business process Analyst, Business process Engineer, Business process Architect, Business process Manager, Business process Consultant, Owner of business processes, Business analyst, Corporate systems Analyst, Manager or Director of performance improvement business, Manager or chief innovation of business processes, Owner of process, Process Executive

One of the things is to establish a basic BPM team structure by identifying right people for the roles. There seems to be two main approaches: those that are more project-oriented (process management as projects) versus those who see BPM as the effort of continuous improvement of processes and transformation. Depending on the organizational needs, these roles can be either played additionally by functional managers (dual role) by existing employees or individuals assuming full time responsibility. Whether they are required part-time or full time, usually cross-training the existing employees makes sense rather than trying to hire ready-made guys from outside for every role, but only after hiring right qualified people for the key roles of Business Process Manager and Business Process Analyst.

- Written by Chandrasekhar PS, a Certified Process Professional from BP Group


Synergy has been helping many clients implement BPM from last six years, whether it be a core process or support processes. Synergy carries over 200,000 manhours of BPM implementation. Synergy has been supporting clients in the entire BPM life cycle right from identifying right BPM software or tools, developing process models, Analysis of As-Is processes, Designing the new processes, Business Process Monitoring and implementing new BPM applications. In effect, Synergy has witnessed clients benefiting from drastic process improvements.

Business Process Management Resources
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Contact Synergy for an informative, no-obligation consultation today. Let’s address your goals and challenges together. salesenquiry@synergycom.in